Putting the cart before the horse

This morning, I experienced my annual visit to the optometrist. The wait was 30 minutes, but that is not what I wanted to address. At the optometrist, they have a fancy machine that takes a picture of your eye. I’ll call it the eyephoto. This is an expensive machine and insurance does not cover it. If you want to have the eyephoto, you have to pay $35 out of your pocket.

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United Adds $25 Fee for 2nd Bag

I saw this story about United Airlines charging customers to check a SECOND bag. Not the fifth or sixth bag, but NUMBER TWO!

This reminded me of a training slide that we have in our Lean education program. There are three ways to cut costs. You can cut costs across the board by reducing all budgets a fixed percentage. This is the lazy path. You can cut costs by cutting services. This is the stupid path. Finally, you can cut waste. The smart path.

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The Theory of Inventive Problem Solving

The Theory of Inventive Problem Solving

The Theory of Inventive Problem Solving, also known as TRIZ, is a system of rules and tools aimed at practical problem solving. It was originally geared toward patents within the engineering community, but also applicable to many other disciplines including technology forecasting, strategic planning, etc. Basically, its an iterative process for systematic innovation that teaches you how to find answers to your problems, often by looking at other scientific fields. An underlying concept is that somebody, somewhere has already solved your problem —- the challenge is to find that solution and modify it into a new set of solutions to fit your circumstances.

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